At Desi Trucking LLC, we are committed to providing a transparent and fair service. This policy outlines our procedures for service cancellations and potential refunds.

1. Cancellation Policy

  • Prior to Dispatch: You may cancel your auto transport service without a penalty if the cancellation request is received and confirmed before your vehicle has been assigned to a carrier. In most cases, this means prior to the driver being dispatched to your location.

  • After Dispatch: If you cancel your service after a carrier has been dispatched to pick up your vehicle, a cancellation fee may be applied. This fee covers the administrative and operational costs incurred by the carrier and our company. The amount of this fee will be clearly communicated to you at the time of cancellation.

  • No-Show: If the driver arrives at the agreed-upon pickup location and is unable to transport the vehicle due to the customer’s absence or the vehicle not being ready, the situation may be treated as a cancellation after dispatch, and a fee may apply.

2. Refund Policy

  • Deposit Refunds: Your deposit is fully refundable if you cancel your service before a carrier has been assigned to your transport. Once a carrier is assigned, the deposit becomes non-refundable to cover the dispatch costs.

  • Damaged Vehicle: In the rare event of damage to your vehicle during transport, our comprehensive cargo insurance policy will cover the cost of repairs. This process is handled through our claims department, and it is not a basis for a service refund. Our team will work with you to file a claim and ensure your vehicle is restored to its pre-transport condition.

  • Service Delays: While we strive for timely delivery, unforeseen circumstances such as weather, traffic, or mechanical issues can cause delays. Delays in delivery do not constitute a breach of our agreement and are not grounds for a refund. We will always keep you informed with real-time updates on your vehicle’s status.

3. How to Request a Cancellation

To cancel your service, please contact us immediately by phone at [Your Phone Number] or by email at [Your Email Address]. Please have your booking confirmation number ready.

We understand that plans can change, and we will do our best to work with you. We appreciate your understanding and cooperation with our policy.

Disclaimer: This policy is subject to the terms and conditions outlined in your service agreement. For any specific questions regarding your order, please refer to your signed contract or contact our customer service team.