Welcome to Desi Trucking LLC. These Terms and Conditions of Service (“Terms”) constitute a legally binding agreement between you, the customer (“Shipper,” “You”), and Desi Trucking LLC (“Carrier,” “We,” “Us”). By booking a vehicle transport service with us, you agree to be bound by these Terms.

1. Service Agreement

1.1. Scope of Service: We agree to transport your vehicle from the pickup location to the delivery location as specified in your booking agreement. We may use a third-party carrier to facilitate this transport. All services are subject to the terms of this agreement and the carrier’s bill of lading.

1.2. Service Guarantee: While we strive for timely service, all pickup and delivery dates are estimates. We do not guarantee specific pickup or delivery times. Delays may occur due to unforeseen circumstances, including but not limited to weather, road conditions, traffic, or mechanical issues.

2. Shipper’s Responsibilities

2.1. Vehicle Preparation: You are responsible for preparing the vehicle for transport. This includes, but is not limited to:

  • Removing all personal items and loose parts from the vehicle’s interior and exterior. Personal items are not covered by our insurance.
  • Disabling any vehicle alarm system.
  • Ensuring the fuel tank is no more than a quarter (1/4) full.
  • The vehicle must be in running condition unless otherwise noted and agreed upon at the time of booking. Additional fees will apply for non-operational vehicles.

2.2. Vehicle Inspection: You or your designated agent must be present at both the pickup and delivery locations to inspect the vehicle with our driver. Any existing damage must be noted on the Bill of Lading (inspection report) at the time of pickup. You or your agent must also sign the Bill of Lading upon delivery to confirm the vehicle’s condition.

3. Payment and Fees

3.1. Pricing: All quotes are based on the information provided by you. Any changes to the vehicle’s condition, size, or route after the booking is confirmed may result in a change in the final price.

3.2. Deposit: A non-refundable deposit is required to confirm your booking. This deposit is applied towards the total transport cost.

3.3. Final Payment: The remaining balance is due upon delivery, payable directly to the carrier via cash, cashier’s check, or money order, unless a different payment method was agreed upon in writing.

3.4. Additional Fees: You are responsible for any fees resulting from a breach of this agreement, including but not limited to:

  • Dry Run Fee: If the driver is unable to pick up the vehicle at the agreed-upon time due to your absence or the vehicle not being ready, a fee may be charged.
  • Storage Fees: If you or your agent are not available at the time of delivery, your vehicle may be taken to a storage facility at your expense.

4. Liability and Insurance

4.1. Carrier Liability: The carrier assumes liability for any damage to your vehicle that occurs during transport, provided it is a result of carrier negligence. Our liability is limited to the terms of the Bill of Lading and is subject to our cargo insurance policy.

4.2. Damage Claims: Any damage must be clearly noted on the Bill of Lading at the time of delivery and signed by both you (or your agent) and the driver. A claim must be submitted to us in writing within 24 hours of delivery. Claims not noted on the Bill of Lading or submitted in a timely manner will be considered void.

4.3. Exclusions: We are not liable for:

  • Damage to personal items left in the vehicle.
  • Damage caused by pre-existing conditions (e.g., loose parts, mechanical issues).
  • Damage from acts of nature, civil unrest, or other events beyond our control.
  • Damage from leaking fluids or battery discharge.
  • Damage to convertible tops or other unsecured components.

5. Cancellation Policy

5.1. Cancellations: You may cancel your service at any time. If you cancel after a carrier has been assigned to your transport, the deposit becomes non-refundable to cover dispatch and administrative costs.

6. Governing Law

This agreement is governed by the laws of the state in which Desi Trucking LLC is registered. All disputes arising from this agreement shall be settled through arbitration or in the courts of that state.

By proceeding with your booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions, please contact us before confirming your service.